Privacy Policy
Distinct. Coffee Co. ("Distinct. Coffee," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, communicating with us, or interacting with our services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Mobile phone number
- Order information
- Pickup or fulfillment information
- Communications you send to us
- Other information you provide when interacting with our website or services
We may also automatically collect limited technical information when you visit our website, such as browser type, device type, IP address, and website usage information.
Payment information may be processed by third-party payment processors. We do not necessarily receive or store your complete payment card information.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Send order confirmations and status updates
- Notify you when an order is received, being prepared, ready, changed, or otherwise requires your attention
- Respond to customer service requests
- Operate and improve our website and services
- Prevent fraud or misuse
- Maintain business and transaction records
- Comply with applicable legal obligations
3. SMS and Mobile Messaging
When you provide your mobile phone number and expressly opt in to receive text messages from Distinct. Coffee Co., we may send you SMS messages related to the specific purpose for which you provided consent.
For customers who opt in to order notifications, messages may include order confirmations, preparation updates, pickup notifications, changes to an order, or other transactional information related to the customer's order.
Message frequency varies depending on your orders and interactions with Distinct. Coffee Co. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services unless the message is necessary to provide a service specifically requested by you.
4. Mobile Information and SMS Consent
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile phone numbers, SMS opt-in information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to service providers that help us operate our business and provide requested services, such as communications, website hosting, order processing, payment processing, or technology providers. Such providers may only use information as necessary to provide services on our behalf and are not authorized by us to use your SMS consent for their own marketing purposes.
5. Service Providers
We may use third-party service providers to help operate our website and business. These providers may process personal information only as reasonably necessary to perform services for us.
For example, our text messaging infrastructure may use third-party communications providers to deliver order-related SMS messages.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to maintain website functionality, understand website usage, remember preferences, and improve our services.
Your browser may allow you to block or delete cookies. Certain website functionality may not work properly if cookies are disabled.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal requirements, resolve disputes, and enforce our agreements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal and record-retention requirements.
You may withdraw SMS consent at any time by replying STOP to a message from us.
9. Children's Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on our website with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Distinct. Coffee Co.
Website: distinctcoffeeco.com